Frequently Asked Questions

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The car can be booked by phone, by fax, e-mail or online, as well as by visiting our office. Central office of Hertz in Kazakhstan is located at 29/6 Satpaev Street (Hotel Rahat Palace), Almaty.

Car renting requires a valid passport and driving license with a term of validity of at least one year. Your data in the driving license must be written in Latin letters.

Reservations are only for certain categories of vehicle and not on the specific model. However, we try to take into consideration your preferences when booking.

No, there are no logos or advertising signs on the cars.

The minimum age of a driver able to rent a car is 21.

You can pay the rent with credit cards (AMEX, VISA, Eurocard/Mastercard, Diner’s Club), you can also pay with cash or by bank transfer.

Yes, the credit card number must be provided in case the car is booked at the airport.

You can change your booking on our web-site by contacting our agent by e-mail or on the phone.

Yes, you will have an unlimited mileage when renting a car from Hertz in Kazakhstan.

Our additional services include: transfer, driver, the tour with the guide, the provision of minibuses.

You can book additional services by the phone, by fax, e-mail or online, otherwise You can visit our office.

After the baggage claim and the exit to the Arrivals Hall, an employee of Hertz will be waiting for You with a sign with your name.

If the flight number is set, you will be able not to tell our employees about the delay of your flight. Our employee will be informed about the delay of your flight and will arrive at the airport by the time of your arrival.

Yes, you can drive the car outside the borders of Kazakhstan, but only on the territory of Kyrgyzstan. It’s necessary to warn the employees of Hertz about that in advance and get a corresponding resolution.

Hertz in Kazakhstan provides two types of insurance: standard package, full package. The standard package is included in the rent price. The full insurance package includes the standard insurance, but in this case the sum of not covered liability is equal to zero.

In case of an accident its necessary to stop the car and inform the insurance company about the accident and call the employees of Hertz in Kazakhstan. All necessary contact information will be passed to the tenant when receiving the car.

In the case of a damage to the car You will need to contact our office for further instructions. Is it possible to pick up a car at one rental point and hand it over at another point? Yes, it's possible, but in this case, there can be some locating charges depending on the place of the reception and delivery of the car.

Yes, you can hand the car in the central office of Hertz in Kyrgyzstan. But You have to warn about that in advance and get confirmation from the employees of Hertz in Kazakhstan.

The car must be clean and with a full tank of petrol.

In case the delivery of the car is delayed from 2 until 4 hours, there is an additional fee 3000 KZT per hour. In case the delivery of the car is delayed for more than 4 hours, there is an additional fee for a day.

The period of repayment depends on the client’s bank, so we can’t determine the exact date of return. However, the repayment period of the blocked money is approximately from 7-14 days.

If you have another questions, you can write to our e-mail info@hertz.com.kz, or call us on the phone +7 705 106 00 66.
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