How can I book a car?
The car can be booked by phone, by fax, e-mail or online, as well as by visiting our office. Central office of Hertz in Kazakhstan is located at 29/6 Satpaev Street (Hotel Rahat Palace), Almaty.
What documents do I need to rent a car?
Car renting requires a valid passport and driving license with a term of validity of at least one year. Your data in the driving license must be written in Latin letters.
Can I reserve a specific (concrete) model of car?
Reservations are only for certain categories of vehicle and not on the specific model. However, we try to take into consideration your preferences when booking.
Are there any logos or advertising signs on your cars?
No, there are no logos or advertising signs on the cars.
What is the minimum age of the driver?
The minimum age of a driver able to rent a car is 21.
What are the possible forms of payment?
You can pay the rent with credit cards (AMEX, VISA, Eurocard/Mastercard, Diner’s Club), you can also pay with cash or by bank transfer.
Do I need to provide the number of my credit card in advance or to prepay?
Yes, the credit card number must be provided in case the car is booked at the airport.
How can I change the booking that is already confirmed?
You can change your booking on our web-site by contacting our agent by e-mail or on the phone.
Will I have an unlimited mileage when renting a car from Hertz in Kazakhstan?
Yes, you will have an unlimited mileage when renting a car from Hertz in Kazakhstan.
What additional services do you provide?
Our additional services include: transfer, driver, the tour with the guide, the provision of minibuses.
How can I book additional services?
You can book additional services by the phone, by fax, e-mail or online, otherwise You can visit our office.
If I have booked a car at the airport, how can I meet an employer of Hertz?
After the baggage claim and the exit to the Arrivals Hall, an employee of Hertz will be waiting for You with a sign with your name.
What shall I do if the car must be taken up at the airport and the flight was delayed?
If the flight number is set, you will be able not to tell our employees about the delay of your flight. Our employee will be informed about the delay of your flight and will arrive at the airport by the time of your arrival.
Can I drive the car outside the borders of Kazakhstan?
Yes, you can drive the car outside the borders of Kazakhstan, but only on the territory of Kyrgyzstan. It’s necessary to warn the employees of Hertz about that in advance and get a corresponding resolution.
What types of insurances do You offer?
Hertz in Kazakhstan provides two types of insurance: standard package, full package. The standard package is included in the rent price. The full insurance package includes the standard insurance, but in this case the sum of not covered liability is equal to zero.
What should be done in case of an accident?
In case of an accident its necessary to stop the car and inform the insurance company about the accident and call the employees of Hertz in Kazakhstan. All necessary contact information will be passed to the tenant when receiving the car.
What should be done if the car is broken?
In the case of a damage to the car You will need to contact our office for further instructions. Is it possible to pick up a car at one rental point and hand it over at another point?
Yes, it's possible, but in this case, there can be some locating charges depending on the place of the reception and delivery of the car.
Can I hand the car in Bishkek, Kyrgyzstan?
Yes, you can hand the car in the central office of Hertz in Kyrgyzstan. But You have to warn about that in advance and get confirmation from the employees of Hertz in Kazakhstan.
In which form should the car be handed?
The car must be clean and with a full tank of petrol.
Will additional charges be incurred in case the delivery of the car is delayed?
In case the delivery of the car is delayed from 2 until 4 hours, there is an additional fee 3000 KZT per hour. In case the delivery of the car is delayed for more than 4 hours, there is an additional fee for a day.
When will I be refunded the money, blocked on the card as a security deposit?
The period of repayment depends on the client’s bank, so we can’t determine the exact date of return. However, the repayment period of the blocked money is approximately from 7-14 days.
What if I have another question?
If you have another questions, you can write to our e-mail [email protected], or call us on the phone +7 705 106 00 66.