VEHICLE RENTAL TERMS AND CONDITIONS
1. General Provisions and Definitions
1. These Terms, together with the front page of the Rental Agreement, the Vehicle Condition Report, applicable rates, and signed addenda, constitute the agreement between the Parties concerning the rental of the Vehicle.
2. Autorent LLP, Business Identification Number (BIN) 170240036060, operating under the Hertz Kazakhstan brand, shall be referred to as the “Lessor.”
3. The person identified as the renter on the front page shall be referred to as the “Renter.”
4. Any additional person expressly listed and authorized to drive shall be referred to as an “Authorized Driver.”
5. The motor vehicle identified on the front page, together with its keys, documents, accessories, tools, and additional equipment, shall be referred to as the “Vehicle.”
6. A call, email, reservation request, or other initial contact does not by itself create a rental agreement. The rental becomes effective when the Rental Agreement has been accepted by both Parties and the Vehicle has been released to the Renter.
7. The Renter shall ensure that every Authorized Driver complies with the Rental Agreement and shall be responsible for their acts and omissions as if they were the Renter’s own.
2. Driver Eligibility and Documents
1. The Renter and every Authorized Driver shall:
o be at least 25 years old;
o have held a valid driving licence for at least three years;
o hold a valid licence for the relevant Vehicle category; and
o comply with the laws of the Republic of Kazakhstan.
2. A valid passport or other accepted identification document, a valid driving licence, and any other required documents shall be presented at the time of rental.
3. A foreign driving licence must be valid for driving in Kazakhstan.
4. An International Driving Permit (“IDP”) or a notarized translation of the national driving licence is required if:
o the licence was issued by a country that is not a party to the Vienna Convention on Road Traffic;
o the licence details are not stated in Latin characters; or
o the vehicle category stated on the driving licence does not correspond to the category system recognized in the Republic of Kazakhstan or does not clearly confirm the holder’s legal entitlement to drive the rented Vehicle.
5. An IDP is valid only together with the original national driving licence.
6. No person may sign the Rental Agreement or drive while under the influence of alcohol, narcotic substances, tranquilizers, or any substance or medication that may impair safe driving.
7. The Lessor may refuse to release the Vehicle if the required documents are invalid, incomplete, or inconsistent with the reservation, or if the Vehicle cannot reasonably be used safely or lawfully.
3. Reservations and Cancellation
1. The Renter shall provide accurate and complete reservation information.
2. The Renter shall notify the Lessor of material changes affecting the reservation.
3. A reservation may be cancelled at any time without a cancellation or no-show fee.
4. Any prepaid rental amount shall be refunded upon cancellation.
4. Authorized Use
1. Only the Renter and Authorized Drivers listed in the Rental Agreement may drive the Vehicle.
2. The Vehicle must not be driven by another person without the Lessor’s prior written authorization.
3. The Renter and every Authorized Driver shall comply with traffic laws, use the Vehicle carefully, follow the manufacturer’s requirements, protect the Vehicle, keep the keys and documents under their control, secure the Vehicle when unattended, park lawfully, stop driving where continued use may be unsafe, and immediately report defects or warning indicators.
4. The Vehicle must not be used:
o by an impaired or unauthorized driver;
o for racing, testing, competitions, or driver training;
o as a taxi or for paid passenger transportation;
o for unauthorized commercial cargo transportation or towing;
o to transport prohibited or hazardous goods;
o while overloaded;
o for unlawful activity;
o outside the permitted territory; or
o on prohibited roads or terrain.
5. Unauthorized repairs or modifications are prohibited, except for urgent minor safety measures such as installing the supplied spare wheel.
5. Mileage, Extension, Early Return, and Late Return
1. Unlimited mileage is included unless otherwise stated on the front page.
2. An extension must be requested at least 36 hours before the rental ends and is effective only after the Lessor confirms Vehicle availability.
3. The Lessor may refuse an extension if the Vehicle is reserved for another customer.
4. Each approved extension day shall be charged at the original daily rate plus 7%. The surcharge shall not compound.
5. For an early return, the Renter shall notify the Lessor in writing at least 48 hours before the revised return time.
6. If less than 48 hours’ notice is given, or no notice is given, prepaid charges for the unused period shall be non-refundable.
7. If at least 48 hours’ notice is given, the unused prepaid amount shall be refunded after deduction of one day’s rental charge at the original daily rate.
8. The early-return rules do not apply where the return is requested by the Lessor or results from a technical defect not caused by the Renter or an Authorized Driver.
9. A 60-minute grace period applies to the return time.
10. A delay of 61 to 120 minutes shall be charged at KZT 20,000.
11. A delay exceeding 120 minutes shall be charged as one additional rental day. Further delays shall be charged in additional 24-hour periods.
12. Payment of a late-return charge does not constitute approval of an extension.
6. Permitted Territory
1. The Vehicle may be used only in the Republic of Kazakhstan.
2. Travel to the Kyrgyz Republic requires the Lessor’s prior written authorization.
3. Before crossing the border, the Renter shall obtain all required documents, permits, and third-party liability insurance.
4. Travel to any other country is prohibited.
5. Travel outside the permitted territory without the Lessor’s prior written authorization is prohibited. If an accident, damage, theft, loss, or other incident occurs during such unauthorized use, the Standard Damage Waiver and Super Cover shall not apply, and the Renter shall be fully liable for the resulting damage and related costs.
7. One-Way Return
1. Return to another Hertz location or city requires prior approval.
2. One-way fees within Kazakhstan are:
o up to 100 km: KZT 70,000;
o 101–300 km: KZT 120,000;
o more than 300 km: KZT 120,000 plus KZT 500 for each kilometre exceeding 300 km.
3. The one-way fee for Bishkek is KZT 170,000.
4. Distance shall be determined using a reasonable public-road route.
5. The fee shall be disclosed and accepted before approval of the alternative return location.
8. Roads and Prohibited Terrain
1. The Vehicle may be used on public roads.
2. Off-road driving is prohibited unless expressly authorized for a suitable Vehicle.
3. Driving is prohibited in Altyn-Emel or other national parks, also on the beaches, dunes, deserts, riverbeds, flooded roads, standing water, unsuitable or severely damaged roads, and terrain where sand, salt water, water, rocks, or other conditions may damage the Vehicle.
4. The Renter shall be responsible for documented damage, towing, and recovery costs resulting from prohibited or negligent use.
9. Security Deposit
1. The deposit shall be provided by payment-card pre-authorization or hold.
2. The deposits are:
o Standard Damage Waiver: KZT 370,000;
o Super Cover: KZT 270,000.
3. The deposit is not the Renter’s liability limit.
4. It may be applied to rental charges, extensions, late returns, fuel, cleaning, smoking, fines, bank fees, lost items, damage, towing, recovery, and other documented amounts.
5. The deposit may remain blocked for up to 30 calendar days after return.
6. Any unused amount shall be released after known charges are determined. Availability of released funds may depend on the card issuer or bank.
7. The Renter remains responsible for amounts identified after release.
10. Fines
1. The Renter shall be responsible for traffic, parking, toll, and other violations committed during the rental period.
2. The Renter shall pay each fine in full, regardless of when the Lessor receives the relevant notice.
3. Applicable taxes, documented bank processing fees, and an administrative service fee of KZT 10,000 shall be added for each fine.
4. These obligations continue after return and termination of the rental.
11. Vehicle Pick-Up
1. The Vehicle shall be supplied in roadworthy and reasonably clean condition with a full fuel tank unless otherwise recorded.
2. Applicable spare-wheel or tyre-repair equipment and necessary tools shall be provided.
3. If the reserved Vehicle is unavailable or unfit, the Lessor shall, where possible, provide the same or a higher category without increasing the rate or offer another agreed solution.
4. Visible damage, fuel, mileage, keys, documents, accessories, and equipment shall be recorded at pick-up.
5. Acceptance confirms the apparent condition but does not exclude hidden defects that could not reasonably be detected.
12. Fuel, Cleaning, Smoking, and Pets
1. The Vehicle shall be supplied and returned with a full tank. Missing fuel shall be charged at KZT 400 per litre.
2. No fee applies for ordinary dirt from normal use.
3. Professional deep cleaning required because of excessive dirt, stains, spills, waste, animal hair, or persistent odours shall be charged at KZT 65,000–100,000 depending on the Vehicle category.
4. Smoking and vaping are prohibited and shall result in a KZT 50,000 charge.
5. If deep cleaning is also required, the deep-cleaning charge shall be payable in addition.
6. Pets may be transported only in a suitable carrier or with protective coverings.
7. The Renter shall be responsible for pet-related damage and contamination.
13. Return and Further Inspection
1. The Vehicle shall be returned at the agreed place and time, in substantially the same condition allowing for normal wear, with a full tank and all supplied items.
2. The Parties shall inspect the Vehicle and complete a return report.
3. If the Renter refuses or is unavailable to sign, the Lessor may complete the report unilaterally and, where possible, provide a copy. The Renter may provide contrary evidence.
4. If a complete inspection is not possible because of dirt, darkness, insufficient lighting, an abnormal or unusual sound, a dashboard warning indicator, or other reasonable signs of a potential technical defect, the Lessor may arrange a further inspection, cleaning, or technical diagnosis.
5. The Lessor shall notify the Renter of identified damage or signs of a potential defect within 24 hours after return. Where specialized diagnostics are required, the results shall be provided within a reasonable time after receipt of the service-centre or authorized-dealer report.
6. Moving the Vehicle for cleaning, refuelling, parking, inspection, diagnostics, or completion of the return procedure shall not constitute subsequent use, provided that the Vehicle remains under the Lessor’s control and is not released to a third party for operation.
7. The Lessor shall record the Vehicle before and after cleaning using date- and time-stamped photographs or video.
8. Damage not recorded in the initial Vehicle Condition Report shall be attributed to the rental period where the inspection records confirm that it existed at return. The Renter may provide their own evidence.
14. After-Hours Return to a City Office
1. An after-hours return to a city office requires prior approval and is subject to a KZT 10,000 charge.
2. If the Lessor’s representative cannot accept the Vehicle in person, the Renter shall:
o park in the designated location;
o close and lock the Vehicle and activate the alarm;
o remove personal belongings;
o photograph or record the exterior, interior, mileage, fuel, and parking location;
o return the keys and documents as instructed; and
o immediately notify the Lessor that return is complete.
3. The Lessor shall inspect the Vehicle at the first reasonable opportunity under Section 13.
15. Maintenance and Defects
1. The Lessor shall be responsible for scheduled maintenance and repairs required through normal use, manufacturing defects, or causes not attributable to the Renter.
2. The Renter shall perform routine minor actions such as replenishing washer fluid and safely installing the supplied spare wheel.
3. Upon a defect, the Renter shall stop driving if continued use may be unsafe or cause damage, immediately notify the Lessor, and follow its instructions.
4. The Lessor shall remedy the defect within a reasonable time or, where possible, provide a comparable Vehicle.
5. The Renter shall not be liable for a defect not caused or aggravated by the Renter or an Authorized Driver.
16. Insurance and Hertz Protection Products
1. The Vehicle shall have compulsory third-party liability insurance required in Kazakhstan.
2. Such insurance covers qualifying third-party harm under the law and policy but does not cover damage to the rented Vehicle.
3. The Vehicle may also have CASCO or other voluntary insurance.
4. Standard Damage Waiver and Super Cover are contractual Hertz protection products, not separate insurance policies purchased by the Renter.
17. Standard Damage Waiver
1. The Renter’s liability for each covered event shall be limited to the amount stated on the front page.
2. Depending on the Vehicle category, the liability limit shall be:
o KZT 500,000–1,000,000 for an accident, damage, or other covered incident;
o KZT 900,000–1,200,000 for theft of the Vehicle.
3. The exact limit shall be stated on the front page.
4. Protection applies only if the Rental Agreement, traffic laws, territorial restrictions, driver requirements, and incident-reporting procedure are complied with.
5. The limitation shall not apply where a material breach caused or contributed to the loss or prevented investigation or settlement.
18. Super Cover
1. Super Cover reduces the Renter’s liability for covered damage to KZT 0.
2. It applies only if the Rental Agreement, traffic laws, territorial restrictions, driver requirements, and reporting procedure are complied with.
3. It does not apply to exclusions or where a material breach caused or contributed to the loss or prevented investigation or settlement.
19. Exclusions
Standard Damage Waiver and Super Cover do not cover:
1. intentional damage or gross negligence;
2. impaired or unauthorized driving;
3. unauthorized cross-border or off-road use;
4. damaged or lost tyres;
5. glass damage;
6. interior damage;
7. underside or undercarriage damage;
8. incorrect refuelling or contaminated fuel;
9. lost or damaged keys, licence plates, documents, or technical passport;
10. lost or damaged additional equipment;
11. overloading, misuse, or breach of manufacturer requirements;
12. damage caused by water, beaches, dunes, deserts, or prohibited terrain;
13. losses arising from failure to follow the incident procedure.
20. Accidents, Damage, Theft, and Loss
1. The Renter shall immediately report any accident, damage, theft, attempted theft, fire, lost keys, documents, plates, equipment, or possible claim.
2. Following an accident, collision, or damage, the Driver shall stop, remain at the scene, notify the Lessor, contact the police, obtain required documents, record the circumstances, obtain party and witness details, and cooperate truthfully.
3. The Vehicle must not be moved, towed, or repositioned before express authorization from the police or emergency services.
4. No payment, settlement, or admission may be made on behalf of the Lessor or insurer without authorization.
5. Without required police documents, Standard Damage Waiver and Super Cover shall not apply unless an official police refusal is reasonably documented.
6. If the Driver moves, tows, or otherwise changes the Vehicle’s position before authorization, Standard Damage Waiver and Super Cover shall not apply, and the Renter shall be fully liable for the resulting damage and all related costs.
7. In the event of theft, all available keys and original documents shall be returned.
21. Damage Assessment
1. Repair costs shall be based on a written estimate or invoice from a qualified service centre or authorized dealer selected or approved by the Lessor.
2. Applicable taxes and documented bank processing fees shall be added.
3. A copy shall be provided upon request.
4. Insurance or other recovery for the same damage shall be taken into account.
5. No Vehicle downtime or loss-of-use charge shall apply during repairs.
6. The payable amount remains subject to Standard Damage Waiver or Super Cover.
22. GPS and Telematics
1. The Vehicle may contain manufacturer- or Lessor-installed GPS, GSM, telematics, location, or diagnostic systems.
2. The Lessor may process location, route, mileage, speed, technical-status, and incident data for theft prevention, roadside assistance, maintenance, incident investigation, restriction verification, and protection of legal rights.
3. Data may be disclosed to police, emergency services, insurers, and service providers where necessary or legally required.
4. Data shall be retained for as long as reasonably necessary or required by law.
5. Interference with these systems is prohibited.
23. Personal Belongings and Liability
1. The Lessor shall not be responsible for personal belongings lost, stolen, or left in the Vehicle.
2. The Renter shall be responsible for any harm caused during the rental period to third parties, their property, the Driver, or passengers as a result of the acts or omissions of the Renter or an Authorized Driver.
24. Material Breach and Termination
1. The Lessor may terminate the rental and require immediate return for a material breach, including unauthorized driving, impaired driving, unlawful or prohibited use, unauthorized cross-border or off-road use, non-payment, materially false information, interference with tracking systems, or failure to return the Vehicle.
2. Repossession shall be carried out lawfully and without unreasonable risk.
3. The Lessor may deduct properly payable charges and documented losses.
4. Unused prepaid amounts shall be refunded after deductions, subject to the early-return rules.
5. Termination does not affect previously accrued rights and obligations.
25. Governing Law and Language
1. The Rental Agreement is governed by the laws of the Republic of Kazakhstan.
2. Invalidity of one provision shall not affect the remaining provisions.
3. In case of conflict, the signed front page shall prevail unless the law requires otherwise.
4. The Russian and English versions are intended to have the same meaning.
5. The version accepted by the Renter shall govern. If both are signed, they shall be interpreted together.
26. Renter’s Confirmation
By accepting the Rental Agreement, the Renter confirms that they:
1. received access to these Terms, applicable rates, selected protection terms, and the Vehicle Condition Report;
2. had an opportunity to review them;
3. understand the charges, restrictions, territorial conditions, and liability provisions;
4. confirm that the provided information and documents are accurate; and
5. agree to comply with the Rental Agreement and these Terms.